A helpful front desk inside every clinic website.
Ava uses approved practice information such as hours, services, first-visit expectations, insurance policies and scheduling instructions to create a natural response.
Schedule Marketing Demo!A virtual front desk designed around real clinic questions
Approved clinic knowledge
Scheduling connection
Answer general questions in a natural voice
The assistant can understand an informal question, preserve conversational context and answer without forcing the visitor through a rigid menu.
Approved clinic knowledge
Guide each patient toward the right scheduling path
New patients, existing patients and general enquiries can be directed to the booking route or clinic contact method that applies to them.
Scheduling connection
Connect conversations to useful patient actions
The assistant can understand an informal question, preserve conversational context and answer without forcing the visitor through a rigid menu.
After Hours Phone Receptionist
Give callers a clear next step when your clinic is closed or your front desk is busy.
Answers from your clinic
Your hours, directions, services and first-visit guidance—using information you approve.
Every call has a clear next step
Guide callers toward your scheduling options or the right person on your team.
A useful handoff when your team returns
Review appointment requests and follow-ups that need a member of staff. The exact workflow depends on your phone and scheduling setup.
Make your after-hours experience feel like your clinic.
We’ll review your approved answers, phone setup and staff handoff before connecting the service. Front-desk support does not replace clinical advice.
Request Site MockupAI receptionist questions, answered
What can the AI receptionist help patients with?
It answers routine questions about your practice using clinic-approved information, including services, hours, location, first visits and scheduling instructions.
Where does it get its answers?
The receptionist uses the information your clinic approves. We keep that knowledge updated as your services, policies and patient instructions change.
Can it help patients book an appointment?
It can guide patients to your existing scheduling system or the contact route your clinic prefers. Booking options depend on the scheduling connection configured for your practice.
What happens when a question needs a person?
Questions outside the approved information, including clinical decisions, are directed to your team using the contact instructions you provide.
Can patients use it after office hours?
The website receptionist can provide routine information and scheduling guidance outside office hours, helping visitors find a next step when the front desk is closed.